Cisco Certified Network Associate Voice (CCNA Voice)

The Cisco Certified Network Associate Voice (CCNA Voice) certification confirms that you have associate-level knowledge and skills that a voice network administrator should possess. The CCNA Voice Certification, a global standard for many companies, validates your eligibility for specialized voice technology job roles, such as voice technologies administrator, voice engineer, and voice manager. It also authenticates your skills in VoIP technologies, such as IP PBX, IP telephony, handset, call control and voice mail solutions typically used by small and medium sized enterprises with less than 2,000 employees.

The duration of the CCNA Voice certification course at Josiah technology Pvt. Ltd is 40 hours and it includes CCNA Voice certification training, study material, hands on lab experience and work books.

Objectives of CCNA Voice

  • To describe the components (including its features and functionalities) of a Cisco Unified Communications solution
  • To provide an overview of administrator and end-user interface options in Cisco Unified Communications
  • To identify media stream flows and call signaling
  • To administer users in Cisco unity connections and Cisco unified presence and enable the most commonly used features or both applications
  • To understand call flows and perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • To describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express and
  • To describe how to maintain a Cisco Unified Communications solution


To attend the CCNA voice certification course one must need to have already met the prerequisite of having:

  • Hands on experience in converged voice and data networks
  • Basic knowledge of Cisco IOS gateways, Cisco Unified Communications Manager and Cisco Unity Connection

Course outline

  • Module 1: Overview of Cisco Unified Communications Solutions
  • Module 2: Overview of Administrator and End User Interfaces
  • Module 3: Call Flows in CUCM and CUCME
  • Module 4: Endpoint and End User Administration in CUCM and CUCME
  • Module 5: Enablement of End User Telephony and Mobility Features
  • Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence
  • Module 7: Cisco Unified Communications Solution Maintenance


This course covers exam objectives required for you to pass 640-461 ICOMM v8.0 - Introducing Cisco Voice and Unified Communications Administration Exam (ICOMM)


CCNA Voice certifications are valid for three years. The certificate can be renewed by passing any one of the following current exams before the validity expires:

  • CCNA wireless/security/voice/SP Ops exam
  • 642-XXX professional level exam
  • CCDA DESGN exam
  • Cisco Specialist exam
  • CCIE Written exam
  • CCDE written / practical exam
  • Pass the Cisco Certified Architect (CCAr) interview and the CCAr board review

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